Return & Refund Policy

Because Fizztein is a consumable food and beverage product, we're only able to accept returns and issue refunds or store credit for items that arrive damaged or defective. We're unable to accept returns or exchanges on unopened, unwanted, or otherwise undamaged items — all sales of undamaged product are final.

Damaged or Defective Items

Please inspect your order as soon as it arrives. If your Fizztein arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery at support@fizztein.com with:

• Your order number
• Photos of the damaged can(s) and packaging

There's no need to ship anything back to us, photo documentation is all we need to process your claim.

Once we've reviewed your claim, we'll let you know if it's approved. Approved claims are eligible for your choice of:

• A refund to your original payment method, or
• Store credit toward a future order

Claims submitted more than 7 days after delivery, or without photo documentation, cannot be accepted.

Unopened or Unwanted Items

Because Fizztein is a perishable, single-use consumable, we cannot accept returns or exchanges for items that are unopened, unwanted, ordered by mistake, or otherwise undamaged. We're also unable to accept returns on sale items or gift cards, if applicable.

Refunds

If approved, refunds to your original payment method are issued within 10 business days. Please note it can take additional time for your bank or credit card company to post the refund. Store credit is issued via email as a discount code and does not expire.

If more than 15 business days have passed since your refund was approved and you haven't seen it reflected, please reach out to us at support@fizztein.com.